Frequently Asked Questions
Where did you get your hats?
All our hats are hand-crocheted in a family setting in Algeria. No industrial production, no factory: each piece is made on a small scale.
Is each hat different?
Yes. Handmade items create slight variations in patterns and shape, making each piece slightly unique.
What are the hats made of?
Our beanies are made from 100% acrylic, a soft, lightweight and easy-care material.
Is the shape really that unusual?
Yes, our beanies have a distinctive, slightly sculpted silhouette, which gives them a unique look.
How is the person who makes the hats paid?
The manufacturing is handled by a member of our family, based in Algeria. She is paid fairly and advantageously, well above local standards. This project provides her with a real, stable, and rewarding supplementary income.
MANI is first and foremost a human, family and ethical approach, built around a transparent and respectful partnership.
What size should I choose?
All our hats are one size fits all. The crocheted knit provides natural elasticity that adapts to most head sizes.
How do I wash my hat?
- Wash by hand (cold or lukewarm water)
- Gentle laundry detergent
- Do not twist
- Dry flat
- No tumble dryer
- No ironing
What happens if a hat is out of stock?
When the stock is depleted, the item automatically becomes a pre-order . Production then resumes piece by piece, and orders are sent in order of purchase , as they are manufactured.
Can I modify or cancel my order?
Yes, as long as it hasn't been shipped. Contact us quickly via the Contact page.
What are the delivery times?
- Preparation within 48 hours (excluding pre-orders)
- Delivery within France: 2 to 5 business days
- International delivery: 5 to 12 days depending on the destination
How can I track my order?
A tracking number will be sent to you as soon as the shipment is dispatched.
Can I return my hat?
You have 14 days after receipt to request a return, provided the product has not been worn or washed.
Do you offer exchanges?
Yes, if the desired model is available or in production.
What payment methods do you accept?
CB, PayPal, Apple Pay, Google Pay, and payment in installments (if activated).
Is the payment secure?
Yes, all transactions are encrypted via certified partners.
How can I contact you?
Via the Contact page, by email or on our social networks.
Response time: 24 to 48 hours.